TC Acoustic Customer Service & Warranty: How Our Staff Supports Every Customer With True Service
🎧 Quick Answer
Bought a new product from TC Acoustic Singapore? Take a few minutes to register your warranty online and enjoy added peace of mind.
We believe after-sales service should be just as seamless as your listening experience. Once a defect is confirmed, our Serving Happiness Team will get you back to enjoying your music with a 1-for-1 exchange or fast-track repair. Book a virtual appointment, visit our TC Acoustic Store @ The Adelphi, or reach out online, and we'll take care of the rest.
Decision Summary: What is Your Next Step?
Just received your new audio product? Register your warranty on our website before you put away your receipt and packaging
If you'd like added protection for your purchase: Consider opting for AnyCover during checkout. It extends your warranty coverage for manufacturing defects and can be transferred to a new owner if you upgrade and sell your product in the future.
Experiencing an issue with your product? Book a virtual appointment first. Our audio experts can walk you through troubleshooting over a live Zoom call, saving you time and a trip to our store if the issue can be resolved remotely.
Warranty Support Without the Hassle
Just bought home a new TC Acoustic product? Before you start listening, take a few minutes to register your warranty. It only takes a few minutes and can save you time if you ever need support down the road.
At TC Acoustic, we believe getting help shouldn't be complicated. If something isn't working as it should, our team is here to make the warranty process as smooth and straightforward as possible.
Have a question? You'll be speaking with real people who know our products and are ready to help, whether you need help troubleshooting an issue or understanding your warranty coverage.
In this guide, we'll walk you through how to register your product, make a warranty claim, and access support when you need it, so you can get back to enjoying your music with confidence.
How to Register Your Warranty With TC Acoustic
Registering your TC Acoustic warranty is quick and straightforward. Once your order arrives, follow these steps to get your product warranty registration sorted.
Example: Registering Your New Sonos Arc Ultra Soundbar
Just picked up the Sonos Arc Ultra? Head to our online warranty registration form and have your purchase details ready. It's easiest to do this soon after your order arrives, while everything is still easy to find.
Step 1: Enter your purchase details
- Country and place of purchase
- Order number
- Purchase date
Step 2: Enter your product details
- Product Purchased
- Serial Number
For Sonos or Marshall products, check the original packaging or product box for the serial number.
For Bowers & Wilkins products, you can find the serial number in either of these places:
- On the barcode sticker on the original product packaging
- In the Bowers & Wilkins Music app under Product Details
Pro Tip: If you see a message saying your product has already been registered, don't worry. This can sometimes happen when a 0 (zero) is entered instead of the letter O, or vice versa. If you're sure you've entered the correct details, just get in touch with the TC Acoustic team and we'll help you sort it out.
Step 3: Fill up your personal information
- Name
- Email Address
- Contact Number
Your contact information helps us link your warranty to your purchase and reach you if we need to follow up on a warranty claim or product issue. It also means we already have the details we need when you come to us for support.
Step 4: Submit your registration
Once everything looks right, hit Submit. You'll see a "Registration Successful" confirmation once your warranty registration has gone through.
Beware of Parallel Imports
Your proof of purchase needs to show you purchased directly from TC Acoustic, whether through our official website or one of our retail stores. If you buy a unit from overseas, the warranty is only valid in that country.
We cannot process a warranty claim for parallel imports. Always buy official sets. If you buy a gift for a friend, give them the receipt so they can handle the product registration themselves.
Bonus: Get an Additional 3 Months of Coverage
We give you an extra perk just for staying in touch. When you fill out the form, you will see a small box. Just tick it to opt in to our email newsletter. Doing this instantly gives you an additional 3 months on your coverage. You also get first notice on sales and new product launches.
What’s Covered By Your Warranty?
Every product we sell comes with a manufacturer's warranty of 2 years. If something goes wrong because of a fault with the product itself, such as a soundbar driver failing, it may be covered under the manufacturer's warranty.
What Isn’t Covered?
Manufacturer warranties generally don't cover damage caused by accidents or normal use over time. This includes things like:
Physical damage from drops or knocks
Liquid or spill damage
Normal wear and tear
Damage caused by power surges
For example, if your headphones take a tumble or get caught in a coffee spill, the standard manufacturer's warranty would not cover the resulting damage.
What is AnyCover?
If you'd like extended warranty coverage, AnyCover is an optional add-on you can purchase with your product. It extends your protection against manufacturing defects beyond the standard warranty period, including issues such as sound distortion or connectivity problems. It does not cover accidental damage, liquid spills, or normal wear and tear.
AnyCover is tied to the product itself rather than the original owner, so if you decide to upgrade and sell your product, any remaining coverage can transfer to the new owner, giving them the benefit of the protection that is still in place.
Warranty Coverage & Any Cover Comparison
| Coverage Feature | Standard Manufacturer Warranty | AnyCover Add-On | Parallel Imports |
|---|---|---|---|
| Duration | 2 Years (+3 Bonus Months with Opt-in) | Extended beyond standard 2 years | None in Singapore (Country of Origin only) |
| Manufacturing Defects | Covered (Hardware failure, blown drivers) | Covered (Sound distortion, connectivity) | Not Covered |
| Accidental Drops / Spills | Not Covered | Not Covered | Not Covered |
| Normal Wear & Tear | Not Covered | Not Covered | Not Covered |
| Ownership Transfer | Non-Transferable | Transferable to new buyers | Not Applicable |
How to Make a Warranty Claim & Get Product Support
Electronics can fail sometimes. When they do, our Serving Happiness Team is ready to fix the problem. You can start by reaching out via email or the live chat feature on our site. We run the chat from Monday to Sunday.
Let our team know what is wrong. You can contact us directly from your phone, and we will guide you through basic troubleshooting steps online. If the item is found to be faulty, we will assist you with the next steps.
Booking a Virtual Appointment
We offer a virtual appointment system. If you prefer speaking with someone instead of using live chat, simply book a video call. Choose a time slot, and we will send you a calendar invite with a Zoom link. You can then connect with our audio experts online and show us what is happening through your webcam. Whether it is a loose wire or a flashing red light, we can see the issue in real time and guide you through the next steps. This saves you a trip to our store.
Returning a Defective Item
If your product is defective on delivery: If your new product arrives damaged, incorrect, or missing parts, let us know within 7 days of delivery. Contact us via Live Chat or phone with your proof of purchase, and we'll guide you through the exchange process without the need to wait for a standard warranty repair.
If your product develops a fault later: If something goes wrong after you've had your product for a while, book an appointment with our team. We'll troubleshoot the product and, once a defect is confirmed, arrange the next steps for your warranty claim. Depending on the issue, you may receive a one-to-one replacement during your appointment, or we may collect the product for further testing and repair.
For your appointment, simply bring the faulty product and its charging accessories. You don't need the original box. If you're unable to visit us in person, you can also send the product to us by courier. We'll guide you through the process once the defect has been verified.
Visit Our Experience Centre & Stores
Some issues are easier to resolve in person. You can book an appointment on your preferred date to visit our main TC Acoustic Experience Centre at Hafary Centre in Paya Lebar (Eunos). Our team will assess your unit and determine the best solution, whether that involves a replacement or repair.
Alternatively, you can visit the TC Acoustic Store at The Adelphi which is a 4 minutes walk away from City Hall MRT or the Sonos Flagship Store at Wheelock Place on Orchard Road, Singapore.
Frequently Asked Questions (FAQ)
Does AnyCover protect my gear if I accidentally drop it or spill liquid on it?
No, it does not. AnyCover is strictly an extension of the manufacturer's warranty. It covers internal manufacturing defects (like a blown driver or Bluetooth connectivity issues) that happen after the standard warranty ends. It does not cover accidental damage, including drops or liquid spills, or general wear and tear.
Do I have to keep the original box for a warranty claim?
Not at all. If you need to make a claim or visit us for an exchange, simply bring in the faulty unit and its original charging accessories. The original packaging is not required.
What happens to my AnyCover protection if I decide to upgrade and sell my gear?
AnyCover is tied to the product itself, not your name. You can safely transfer the extended warranty to the new owner.
Will TC Acoustic repair my item if I bought a cheaper parallel import from overseas?
If you purchase a unit from overseas, the warranty is only valid in that specific country. We can only process claims for official sets bought directly from TC Acoustic physical stores or our official Singapore website.
How do I claim the extra 3 months of warranty?
All it takes is one click. When you register your serial number on our website, just tick the box to opt into our email newsletter. The system will instantly add 3 bonus months to your coverage.
Need more details? Check out the Warranty – TC Acoustic page or read the FAQ – TC Acoustic page. We keep our warranty information clear and straightforward, so you can proceed without confusion.
