Product support & warranty

In-person appointment

TC Acoustic Experience Centre

Hafary Gallery
105 Eunos Avenue 3, #05-01
S409836

Opening Hours
Monday - Fri: 11am - 6pm
Sat: 10am - 2pm

Book an appointment or re-schedule via call +65 6334 5566 (ext 3)

Book now

Need help specifically for a Sonos product? Get quick help here

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Priority Access to 11.11 Deals

Requirements & Responsibilities

Live Chat

Mon - Fri: 10am - 8pm
Sat - Sun: 10am - 6pm
Chat with us
Phone Concierge

+65 6334 5566
Daily 11am - 7pm
Call us
Virtual Appointment

Mon - Sat: 11am - 7pm
Sun: 11am - 6pm
Book now

What can I expect?

Book an appointment

Upon booking, you will receive:
(i) A calendar invite
(ii) An acknowledgement e-mail
Appointment confirmation

A confirmation email will be sent to you by 12pm the next working day.

Receiving a confirmation email means:
i) A replacement product is reserved for you if needed
ii) A brand specialist is assigned to you
Meeting in-person

A dedicated brand specialist will assist with troubleshooting your product.

When issue is identified:
i) Receive a 1-for-1 replacement OR
ii) Your product will be collected for further testing or repair

Frequently-asked questions

What do I need to bring along for the appointment?

You are almost there to get your items replaced! Just get these item ready when you come for your appointment:

i) Service Request Number - You will have received this number in the acknowledgement email upon scheduling the meeting (Eg. SR345)
ii) Proof of purchase if you have selected to bring down your physical receipt - E-copy is fine too!
iii) Faulty Product + Charging Case / Charging accessories - You can keep the rest of the accessories!

Need to reschedule your appointment?

Need to reschedule your appointment? Rescheduling is simple! Click on “reschedule” on the acknowledgement email that was sent to you and you will be led to a website to choose another preferred date.

Alternatively, you can click on the calendar invite and you will be given an option to reschedule.

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