You are almost there to get your items replaced! Just get these item ready when you come for your appointment:

i) Service Request Number - You will have received this number in the acknowledgement email upon scheduling the meeting (Eg. SR345)
ii) Proof of purchase if you have selected to bring down your physical receipt - E-copy is fine too!
iii) Faulty Product + Charging Case / Charging accessories - You can keep the rest of the accessories!

Need to reschedule your appointment? Rescheduling is simple! Click on “reschedule” on the acknowledgement email that was sent to you and you will be led to a website to choose another preferred date.

Alternatively, you can click on the calendar invite and you will be given an option to reschedule.