FAQ – TC Acoustic

FAQs

Orders & Shipping (Within Singapore)

When will my order from TC Acoustic Singapore be delivered?

We offer next-working-day delivery for all in-stock items if your order is placed before 2PM on weekdays.

Pre-Order Items
You’ll see the estimated delivery date clearly on the product page before checkout. Once the stock arrives in Singapore, we’ll ship it out promptly. No extra steps needed on your end.

In-Stock Items
Our delivery timings are:
• Monday to Friday: 9am – 9pm
• Saturday: 9am – 3pm
• We do not deliver on Sundays or Public Holidays

Orders placed after 2pm on Friday (or anytime on Saturday/Sunday), the earliest delivery is on the following Tuesday.

Orders placed on a public holiday will be processed the next working day for next-day delivery.

If you need any assistance, we’re happy to help — just reach out to us here: Product Support & Warranty

Is shipping free with TC Acoustic Singapore?

Yes! Shipping is free for orders above $100.

For orders under $100, a flat delivery fee of $10 applies.

Can I update my delivery address after placing an order?

Yes, let us know as soon as you can, before delivery. We can check if your order is eligible for a delivery address change.

Reach out via Live Chat or call us at 6334 5566. Our Serving Happiness Team will do their best to assist.

What happens if I miss my delivery?

Contact our Serving Happiness Team via Live Chat or 6334 5566, and we’ll help you schedule a new delivery date.

Please note that a $10 fee applies on the third redelivery attempt.

Self pick-up (Pre-purchase)

How do I choose self pick-up from TC Acoustic Singapore?

It’s easy! If the product is eligible for self pick-up, you’ll see the “Self Pick-Up” option during checkout.

Select it to collect your item from our Sonos Flagship Store at Wheelock Place — no delivery fee, just pick up when it works for you.

Can I have two different methods of delivery in the same order? (Eg. 1 self pick-up, 1 delivery)

To use different delivery methods (like one item for self pick-up and another for delivery), please place separate orders.

Need help? Our Serving Happiness Team is just a message away on Live Chat.

When can I collect my order from the Sonos Flagship Store?

You can pick up your order as early as the next working day (Mon–Fri) if you place your order before 11pm daily.

Come visit us at the Sonos Flagship Store @ Orchard Road:
501 Orchard Rd, #03-10, Wheelock Place, S238880
We’re open daily from 11 AM – 8 PM

Can I pick a different time slot for self pick-up?

We’re flexible! If your preferred date or time isn’t showing during checkout, just reach out to our Live Chat team (10AM – 8PM) and we’ll try our best to work something out for you.

Why does my address show up when I select self pick-up?

That’s just your billing address from Shop Pay or Google Pay — your order will still be ready for collection at:

📍 Sonos Flagship Store
501 Orchard Rd, #03-10, Wheelock Place, S238880
🕚 Daily from 11AM – 8PM

No worries at all — we’ll be ready to welcome you when you come by!

Self pick-up (Post-purchase)

Where do I collect my self pick-up order from TC Acoustic Singapore?

Pick-up orders will be ready at our Sonos Flagship Store:

📍 501 Orchard Rd, #03-10, Wheelock Place, Singapore 238880
🕚 Open daily: 11AM – 8PM

See you in-store!

When can I collect my order from the Sonos Flagship Store?

You’ll get an email once your order is ready. After that, feel free to head down anytime during our operating hours:

📍 501 Orchard Rd, #03-10, Wheelock Place
🕚 Daily: 11AM – 8PM

No appointment needed — just pop by!

What should I bring when collecting my order?

Please bring along your order confirmation email so we can verify your details quickly.

That’s it! We’ll take care of the rest.

Need to reschedule your self pick-up?

No worries — just reach out to our Live Chat team (10AM – 8PM) and we’ll help you find a timing that works better for you.

We’re happy to keep things flexible.

How long will my order be held at the Sonos Flagship Store?

We’ll send a reminder if your order isn’t collected on your chosen date.

Orders not picked up after 14 days will be refunded minus a 3% platform fee.

Need more time? Let us know via Live Chat — we’ll try to accommodate!

Can I pick up my order at a different location in Singapore?

Currently, self pick-up is available only at our Sonos Flagship Store:

📍 501 Orchard Rd, #03-10, Wheelock Place, S238880
🕚 Daily: 11AM – 8PM

If this isn’t convenient, don’t worry! Our team is happy to help check other stores for availability or discuss alternative options to make sure you can get your order.

Can I switch from pick-up to delivery (or vice versa)?

We’ve got you covered! If you’d like to change to delivery option, just contact our Serving Happiness Team through Live Chat or phone call. We’ll do our best to make the arrangements for you.

Can someone else collect my order from TC Acoustic Singapore?

Yes, absolutely! Just make sure they bring:
✅ A screenshot of your order confirmation email
✅ A note or screenshot of your Live Chat conversation (if you’ve informed us)

Payment

What payment options are available at TC Acoustic Singapore?

We’ve made checkout easy and flexible! Choose from:

• Credit/Debit Cards (Visa, Mastercard, American Express)
• PayNow
• Paypal
• Atome
• GrabPay
• KrisPay

Choose the option that works best for you, and enjoy a smooth and secure checkout experience!

Can I pay in instalments?

Yes! You can choose Atome or Grab at checkout to enjoy flexible instalment payments. It’s simple, convenient, and lets you enjoy your favourite tunes right away.

Please check the Atome and GrabPay instalment options for any applicable fees or interest rates.

If you have any questions about instalments, our Serving Happiness Team is always happy to help via Live Chat or phone.

Product Registration & Warranty

How do I register for an item that I received as a gift?

You can register your product on our Product Registration page by entering the product details (model, serial number, etc.) along with your proof of purchase.

If you’re unable to provide a proof of purchase, no worries! Our Serving Happiness Team is always happy to help. Just reach out via Live Chat or phone, and we’ll guide you through the registration process.

How do I check my warranty registration?

Once you’ve registered your product with TC Acoustic Singapore, you’ll get a confirmation email from: donotreply@tcacoustic.com.sg .

📩 Can’t find the email? Check your spam/junk folder just in case.

Still no luck? Reach out via Live Chat and we’ll help you verify your warranty status.

How do I get the additional 3 months warranty?

When registering your product on our Product Registration page, you can opt in to our email newsletter to enjoy an additional 3 months of warranty.

If you’ve already registered but didn’t opt in, no problem – just reach out to us via Live Chat, and our Serving Happiness Team will be happy to assist you.

How do I make a warranty claim with TC Acoustic Singapore?

Visit our Warranty Claims Page to get started and book an appointment at your convenience.

If you have questions, our Serving Happiness Team is ready to help you through every step — from troubleshooting to service booking.

What is Anycover Extended Warranty from TC Acoustic Singapore?

Anycover gives you extra peace of mind by extending your product’s warranty beyond the standard manufacturer coverage.

You can choose to add 1, 2, or 3 years of extended protection when you check out.

🛒 Available for products purchased from:
• TC Acoustic Webstore
• Sonos Flagship Store @ Orchard Road (Wheelock Place)
• TC Acoustic Store @ The Adelphi, City Hall

What does the Anycover plan protect?

Anycover gives you extra protection for your TC Acoustic product beyond the standard manufacturer’s warranty. It covers manufacturing defects, such as problems with sound quality, wireless connectivity, or other issues caused by faults in production.

Anycover does not cover wear and tear, accidental damage (for example, dropping your device or spilling liquid), misuse or improper handling, or repairs done by unauthorized parties.

Not sure if your issue is covered? Just reach out — we’ll be happy to advise!

Can I make more than one claim with Anycover?

Once a claim has been made under Anycover during the extended warranty period, the extended warranty will end, and no further claims can be made.

If you have any questions or need clarification, our Serving Happiness Team is always happy to help via Live Chat or phone.

Can I buy Anycover if I purchased from another store?

Anycover is only available for products purchased directly from:
• TC Acoustic Singapore website
• Sonos Flagship Store @ Wheelock Place, Orchard Road
• TC Acoustic Store @ The Adelphi, City Hall

How do I make an Anycover warranty claim?

We’re here to help! You can book an appointment at the TC Acoustic Experience Centre for any warranty claims.

Our team will assist you with troubleshooting your product and verifying your Anycover validity. If your product is confirmed to be faulty, we will proceed with your Anycover warranty claim.

For additional support, you can also reach out to our Serving Happiness Team via live chat or phone call.