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For Non Pre-order Items
You can expect your order to be delivered by the next working day if you placed your order before 2pm on a working day. Orders after 2pm will be processed the following working day. The earliest delivery for orders on the weekends will be on the upcoming Tuesday. The delivery time will be within 9am-7pm. This is with the exception of orders where customers opt for a preferred delivery date and time.
For engraving delivery orders, do allow an additional 1-2 business days processing time. You may contact us on LiveChat if you have a preferred delivery date.
For Pre-order Items
You would be able to see the estimated delivery date on the product listing page before you add your items to cart.
We do not provide tracking numbers, but you can be assured that we will fulfil your orders within the next working day (unless you choose otherwise)!
Shipping is free for all orders that are $100 and above. For orders below $100, there will be a shipping charge of $10 incurred.
Yes you can - but we'll need a heads-up 24 hours in advance. You can reach out to our customer service staff either through live chat or at our hotline 6334 5566.
If you happen to not be at home when we're delivering your order, you can reach out to us on our live chat or call us at 6334 5566.
Do note that if there is more than one missed delivery, we will charge a shipping fee of $10.
Upon payment, we will send you your DHL tracking number via e-mail within 48 hours.
Depending on your location, it can take from 3 days (upon receiving tracking number) to 10 days.
Shipping charges vary based on your location. You can check your charges using the shipping calculator at checkout.
Also, for international orders, taxes are chargeable (refer to next question).
Orders shipped outside of the local country may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subjected to such import tax, customs duty and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Unfortunately, we will not be able to update your delivery address once the item has been handed over to our shipping partner.
Under products that are available for self-pickup, you will see self pick-up as a shipping option.
Kindly place a separate order if you would like different delivery options for the items in your basket.
You can collect your order on the next working day (Mon - Fri) when you place your order before 12 midnight.
If your preferred time slot is not available in the date picker, reach out to our Live Chat team (10am - 8pm) and we will be happy to assist you.
That is the billing address for your Google Pay or Shop Pay. (Not to be mistaken with Shipping Address) Upon checkout, you can collect your item(s) as scheduled at our TC Experience Centre, 107 Eunos Avenue 3, #04-02. S409837.
Your self pick-up order will be ready for collection at our TC Experience Centre. 105 Eunos Avenue 3, #05-01, S409836 (Hafary Gallery).
You will receive a confirmation email once your order is ready for collection. You can head down to our Experience Centre within the time slot indicated.
Bring along your order confirmation email along with you.
No worries, kindly contact us via Live Chat and we will reschedule an appointment for you.
A reminder email will be sent to you if you miss the collection date. If orders are left uncollected after 21 days, you will be subjected to a 3-5% platform fee and the order will be refunded.
TC Experience Centre (105 Eunos Avenue 3, #05-01, S409836 - Hafary Gallery) is the only location for self pick-up orders currently.
Do speak to our friendly Live Chat team for further assistance on this. We will do our best, but decisions will be made on a case-by-case basis.
Yes, just ensure the following:
(1) Contact our Live Chat team with the person’s name and contact
(2) Ensure your friend has a screenshot of the Live Chat conversation and the order confirmation email for verification.
We support the following payment options:
- American Express
Yes, you can!
We work with Atome and Grab so you can buy now and pay later. It gives you the option of paying over months without incurring additional fees.
We would recommend you getting the person who gifted you to help you with the warranty registration. Alternatively, feel free to speak to us over at our Live Chat and we will be happy to help!
After registration, you will receive an email confirmation from email@example.com to your email. The email will act as a record for your warranty registration. If you did not receive your warranty confirmation email, do check in your junk / spam. Otherwise, feel free to contact us at our Live Chat.
During registration, you can opt in to our email newsletter to get the additional 3 months warranty. If you have already registered but did not opt in for the newsletter, feel free to speak to us over at our Live Chat. and we will be happy to help!
For warranty claim, please head over to this link for further instructions to book an appointment.
Anycover provides additional year(s) of warranty protection for your product beyond the manufacturer’s warranty.
It covers defects such as sound distortion and wireless connectivity. Do note that it does not cover wear and tear.
Once a claim has been made during the extended warranty period, the extended warranty from Anycover will be terminated.
Anycover Extended Warranty is available on products purchased from TC Acoustic website only.
You can book an appointment at TC Acoustic Experience Centre for warranty claims. Our team will assist with troubleshooting with your product first. If a product is confirmed to be faulty, we will proceed with a warranty claim.