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FAQs

Orders & Shipping (Within Singapore)

When will my order be shipped?

All orders are processed and delivered within the next working day between 3-8pm, with the exception of orders where customers opt for a preferred delivery date and time.

Can I track my parcel?

We do not provide tracking numbers, but you can be assured that we will fulfil your orders within the next working day (unless you choose otherwise)!

Do you charge for shipping?

Shipping is free for all orders that are $100 and above. For orders below $100, there will be a shipping charge of $10 incurred.

Can I change my delivery address?

Yes you can - but we'll need a heads-up 24 hours in advance. You can reach out to our customer service staff either through live chat or at our hotline 6334 5566.

What do I do when I missed scheduled delivery?

If you happen to not be at home when we're delivering your order, you can reach out to us on our live chat or call us at 6334 5566.

Do note that if there is more than one missed delivery, we will charge a shipping fee of $10.

Orders & Shipping (International)

How can I track my parcel?

Upon payment, we will send you your DHL tracking number via e-mail within 48 hours.

What is the lead time for shipping/delivery?

Depending on your location, it can take from 3 days (upon receiving tracking number) to 10 days.

What are the shipping charges for my order?

Shipping charges vary based on your location. You can check your charges using the shipping calculator at checkout.

Also, for international orders, taxes are chargeable (refer to next question).

What are the Customs Duty & Tax charges involved in international deliveries?

Orders shipped outside of the local country may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subjected to such import tax, customs duty and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Can I change my delivery address?

Unfortunately, we will not be able to update your delivery address once the item has been handed over to our shipping partner.

Refunds, Returns & Exchange

What is TC Acoustic's refund policy?

While TC Acoustic does not cover buyers' remorse and orders placed are non-refundable.

Should there be any exceptions in which refunds are permitted, we will need to charge a refund and restocking fee.

What is TC Acoustic's exchange policy?

If a product is deemed as defective on delivery, recipient may contact TC Acoustic for an exchange.

Our policy allows for exchange of item(s) if it meets all of the following criteria:

1) The item(s) is/are returned within seven (7) days from the delivery date
2) The item(s) is/are supported by a proof of purchase (E.g. Receipt, Invoice)
3) There is a valid reason for the return or exchange

Valid Reasons:
a) Damaged: The product was damaged when you received it
b) Defective: The product does not function according to manufacturer’s specification
c) Incorrect/wrong item: A wrong product has been delivered (E.g Wrong Colour, Wrong Item)
d) Missing items/parts: Missing items/parts as indicated on the product packaging

Payment

What are the payment options supported?

We support the following payment options:
- VISA
- Master
- American Express
- hoolah
- Paynow

Can I pay by instalment?

Yes, you can!

We work with hoolah so you can buy now and pay later. Paying by hoolah gives you the option of paying over 3 months without incurring additional fees.

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