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While TC Acoustic does not cover buyers' remorse and orders placed are non-refundable.
Should there be any exceptions in which refunds are permitted, we will need to charge a refund and restocking fee.
If a product is deemed as defective on delivery, recipient may contact TC Acoustic for an exchange.
Our policy allows for exchange of item(s) if it meets all of the following criteria:
1) The item(s) is/are returned within seven (7) days from the delivery date
2) The item(s) is/are supported by a proof of purchase (E.g. Receipt, Invoice)
3) There is a valid reason for the return or exchange
a) Damaged: The product was damaged when you received it
b) Defective: The product does not function according to manufacturer’s specification
c) Incorrect/wrong item: A wrong product has been delivered (E.g Wrong Colour, Wrong Item)
d) Missing items/parts: Missing items/parts as indicated on the product packaging