A scroll through our almost-2,400 Google reviews page reveals nothing but praise for our staff:
A customer’s Google Review about her experience on TC Acoustic's Live Chat
One lady asked a live chat representative if she was part of the family that owned the company. She was amazed at how empowered they were to fulfil her requests – be it a query on promo codes or something more complicated such as changing an order. The interesting thing? Employees aren’t related at all, but that’s just how empowered each employee is at TC Acoustic.
A customer’s review about a TC Acoustic employee who went the extra mile
Another woman gushes about how after she had incorrectly filled in her phone number, a staff member had diligently spent hours dialling several different permutations just to try and contact her about her purchase.
And the list goes on: Staff members patiently spending hours helping customers audition dozens of products, personally arranging odd-hour deliveries, or enlisting the help of other staff to troubleshoot issues.
“In TC, we don’t just sell products, we serve happiness.”
“When the staff are happy working for TC, it naturally flows into how they serve customers,” Mr Honegger points out. “Our staff culture is Servant Leadership. They are empowered leaders who serve happiness to customers.”