For the fourth consecutive year, TC Acoustic has been recognised in The Straits Times x Statista Customer Service Awards — and this year, we’re proud to have placed #2 in the Consumer Electronics category.

What makes this so meaningful to us is that it comes from you — our customers. This national survey was powered by 10,000+ customers across Singapore and more than 100,000 evaluations.

But this win isn’t about numbers. It’s about people.

Every compliment, every return visit, every heartfelt thank-you. We owe it all to our Serving Happiness team and sales staff, who go the extra mile for every customer, every day.

Like Zoe, who responded to a customer’s service issue — on Labour Day. While most were resting, she personally followed up on a non-working day, arranged a solution, and secured a discounted replacement. The customer picked it up the very next day, calling it "rare service in Singapore." That moment turned a problem into a bond.

Or Reuben, who didn’t just give a product demo — he made it unforgettable. A customer was struggling to connect his old Sonos Playbar to a new TV. Instead of having the customer bring down the product to the store, he offered to personally visit his home. Reuben navigated every technical hiccup with calm and care. The customer said, "I’ve never met a salesperson like him." And he meant it.

Then there's Jeremy, who took time to understand a customer’s lifestyle and home, before recommending a setup that suits his needs. As they talked more, the customer shared that the in-ceiling speakers of another brand stopped working and asked if he had a solution to get it working again. Even though it was a different brand from ours, Jeremy had a plausible solution and offered to test it out at the customer’s house to see if it’ll really work – and it did! Months later, that same customer came back to get a setup for his daughter.

And Harrison, who turned a product inquiry into a birthday surprise. When he heard a customer was shopping for her 11-year-old son, he quietly slipped in a handwritten note and a pack of Pokémon cards to make the gift extra special. That joy? It stuck.That kind of care can’t be scripted.

When our staff are cared for, we care for our customers.

When our team feels supported, seen, and valued, they pay it forward — through every smile, every demo, every thoughtful follow-up. That’s how care becomes contagious.

They care about making things right. They care about finding solutions. They care enough to read up on Wi-Fi protocols or audio engineering so they can explain it better to you. They care enough to follow up after you’ve walked out the door.

Service at TC Acoustic isn’t a checklist. It’s a mindset rooted in mutual respect — from the inside out.

To our customers: thank you for recognising our team’s effort. Your votes, feedback, and trust mean everything to us. 

Whether you’re shopping for your first speaker or your tenth, we’re here for you. Visit us in-store for your audio needs.