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In-Person Warranty Appointment

What can I expect?

  • 1. Booking

    Upon booking, you will receive:
    (i) A calendar invite
    (ii) An acknowledgement e-mail
  • 2. Appointment Confirmation

    A confirmation email will be sent to you by 12pm the next working day.

    Receiving a confirmation email means:
    i) A replacement product is reserved for you if needed
    ii) A brand specialist is assigned to you
  • 3. Meeting in-person

    A dedicated brand specialist will assist with troubleshooting your product.

    When issue is identified:
    i) Receive a 1-for-1 replacement OR
    ii) Your product will be collected for further testing or repair

  • TC Experience Centre at Paya Lebar

    Hafary Gallery
    105 Eunos Avenue 3, #05-01, S409836

    Opening Hours
    Monday - Saturday: 11am - 6pm

    Book an appointment or re-schedule via call +65 6334 5566 (ext 2)

  • “I visited the TC Customer Service Office at Paya Lebar and had a surreal experience.

    Upon arrival, I was ushered into this beautiful showroom. Whilst Harrison was doing his checks on my faulty earphones, he gave me a full Sonos experience with the movie Aquaman.

    The waiting was not just bearable; I forgot I was actually waiting. Truly a personal touch of a customer service!”

    Abdul R.

Frequently-asked questions

What do I need to bring along for the appointment?

You are almost there to get your items replaced! Just get these item ready when you come for your appointment:

i) Service Request Number - You will have received this number in the acknowledgement email upon scheduling the meeting (Eg. SR345)
ii) Proof of purchase if you have selected to bring down your physical receipt - E-copy is fine too!
iii) Faulty Product + Charging Case / Charging accessories - You can keep the rest of the accessories!

Need to reschedule your appointment?

Need to reschedule your appointment? Rescheduling is simple! Click on “reschedule” on the acknowledgement email that was sent to you and you will be led to a website to choose another preferred date.

Alternatively, you can click on the calendar invite and you will be given an option to reschedule.