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1) Try doing a hard reset on your Sonos product.
2) Contact Sonos support
We recommend this step because Sonos has an advanced remote troubleshooting software. It can precisely identify the issue and bring you through step-by-step to resolve it.
Here's how to contact them
a. Toll-Free Number
From SG: +65 800 852 8334
Operating hours: 5PM - 1AM SGT
b. Chat Options
Go to http://support.sonos.com and select Singapore.
There will be chat options available 24/7.